Frequently Asked Questions

Answers to all the questions you may have about life at our off-campus apartments in Muncie. Don’t see your question on the list? The Haven's professional staff would be happy to answer any and all of your questions. Contact us today!

I want to live at The Haven. What do I need to do now?
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First off, we are so excited that you have chosen The Haven as your home away from home. You can ensure a speedy lease-signing process by scheduling an appointment with our office, or simply walk in at any time during our office hours. Be sure to have your driver’s license or photo ID, along with the application fee. 
 
We will then complete all the necessary paperwork and go through the lease, which takes about 30 minutes. We can also complete your lease paperwork online. To do so, begin applying online, and once you have applied we can complete your final paperwork electronically online and via email.


What does my rent installment include?
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Your rent installment includes cable, Wifi Internet, water, and trash, 


What are my lease options?
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We offer 10-, 12-, and 14-installment leases.


What if I need roommates?
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We offer a roommate matching service. Each resident will complete a detailed roommate profile questionnaire. The Haven will then match roommates who are most compatible based on the responses regarding their lifestyle.


How do I pay the rental installment or any other fees?
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We accept checks and money orders in the office. Payments can also be made online with E-check, debit cards, and credit cards (Visa, Discover, Mastercard).


Do I have to pay a move-in fee or application fee when I sign my lease?
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Yes, there is a $35 application fee and a one-time $250 Activity Fee.


If I am over 21, do I need to have a guarantor?
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Yes. Every resident must have a guarantor. The guarantor must be at least 25 years old and a resident of the United States. If a resident does not have a guarantor, he or she must pay a deposit of one and a half installments of his or her lease prior to moving in. This will be refunded after move out, providing there are no damages found in the apartment. 

Can other people take over my lease?
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Yes, someone can take over your lease. There is a $500 fee. The new resident must come in and fill out the paperwork and be approved by management to successfully take over your lease.


What kind of cable package comes with my apartment?
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Extended cable with HD programming is included in each apartment. 


What should I bring?
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•Bedding – Extra-long full-size sheets
•Bathroom Accessories - Shower Curtain, Towels, etc.
•Kitchen Utensils – Pots and Pans, Silverware, Dishes, Cups, Bowls, etc.



What size are the beds?
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The beds at The Haven are extra-long full-size. We recommend purchasing queen size sheets, to ensure your sheets will fit your bed.


What type of Internet is included?
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The Haven offers wireless Internet throughout the complex.
 

What do I need to hook up my computer to the Internet?
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We offer community-wide wifi, so no additional hook-ups are necessary!


What are the hours of the fitness center?
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Our fitness center is open 24 hours a day, 7 days a week. Residents can access the fitness center at any time using their key fob.


Is parking available?
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Yes, we have free resident and guest parking.


What if I have a problem with an appliance or an emergency maintenance problem?
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Log in to your online Resident Portal to easily submit routine maintenance requests. If you experience a maintenance emergency, call our office immediately and you'll be directed to our 24-hour emergency maintenance staff.