Answers to all the questions you may have about life at our
off-campus apartments in Muncie. Don’t see your question on the
list? The Haven's professional staff would be happy to answer any
and all of your questions. Contact us today!
I want to live at The Haven. What do I need to do now?
First off, we are so excited that you have chosen The Haven as
your home away from home. You can ensure a speedy lease-signing
process by scheduling an appointment with our office, or simply
walk in at any time during our office hours. Be sure to have your
driver’s license or photo ID, along with the application fee.
We will then complete all the necessary paperwork and go
through the lease, which takes about 30 minutes. We can also
complete your lease paperwork online. To do so, begin applying
online, and once you have applied we can complete your final
paperwork electronically online and via email.
What does my rent installment include?
Your rent installment includes cable, Wifi Internet, water, and
What are my lease options?
We offer 5-, 10-, 12-, and 14-installment leases.
What if I need roommates?
We offer a roommate matching service. Each resident will
complete a detailed roommate profile questionnaire. The Haven will
then match roommates who are most compatible based on the responses
regarding their lifestyle.
How do I pay the rental installment or any other fees?
We accept checks and money orders in the office. Payments can
also be made online with E-check, debit cards, and credit cards
(Visa, Discover, Mastercard).
Do I have to pay a move-in fee or application fee when I sign
Yes, there is a $35 application fee and a one-time $250
If I am over 21, do I need to have a guarantor?
Yes. Every resident must have a guarantor. The guarantor must
be at least 25 years old and a resident of the United States. If a
resident does not have a guarantor, he or she must pay a deposit of
one and a half installments of his or her lease prior to moving
Can other people take over my lease?
Yes, someone can take over your lease. There is a $500 fee. The
new resident must come in and fill out the paperwork and be
approved by management to successfully take over your lease.
What kind of cable package comes with my apartment?
Extended cable with HD programming is included in each
What should I bring?
Bedding – Extra-long full-size sheets
Bathroom Accessories - Shower Curtain, Towels, etc.
The beds at The Haven are extra-long full-size. We recommend
purchasing queen size sheets, to ensure your sheets will fit your
What type of Internet is included?
The Haven offers wireless Internet throughout the complex.
What do I need to hook up my computer to the Internet?
We offer community-wide wifi, so no additional hook-ups are
What are the hours of the fitness center?
Our fitness center is open 24 hours a day, 7 days a week.
Residents can access the fitness center at any time using their key
Is parking available?
Yes, we have free resident and guest parking.
What if I have a problem with an appliance or an emergency
Log in to your online Resident Portal to easily submit routine
maintenance requests. If you experience a maintenance emergency,
call our office immediately and you'll be directed to our 24-hour
emergency maintenance staff.