FREQUENTLY ASKED QUESTIONS

We’re sure you have questions. Go ahead and find the answers.

Can I pay my bill with a credit card? Is there an extra charge?

Great news! We have a feature that lets you pay online! View your balance, submit electronic checks, or pay with a Visa, MasterCard, or Discover from any computer. Log onto our website and click the "Resident's" tab and then click the "Pay Rent" link. This will take you to our resident portal. There is a convenience charge for this service.

 

Do you allow pets?

Yes! The Haven is a pet-friendly community. We do have breed and weight restrictions, however. If you are interested in bringing your furry-friend with you, please contact the leasing office to register your animal.

How are rooms assigned?

Rooms are assigned first come first serve. If you have a specific layout/floor request please include it in the "Bedroom/Floor Requested" section of the application. Please note this is a request and is not guaranteed that we are able to accommodate the request. Please also make sure that you include any preferred roommates in the "Requested Roommate" section. If you do not have roommates, please note that you will be matched based on roommate questionnaire in your application.

If I am over 21 do I need a guarantor?

Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, Greystar will accept a security deposit of one and a half installments.

Is parking included?

Yes! All you have to do is register your vehicle through your resident portal account and use the parking pass we provide. Having trouble? Contact our leasing office and we can walk you through the process!

What types of leases are available?

We offer annual, academic, and semester leases. Academic and semester leases are first come, first serve!

What utilities are included in my monthly installment?

All utilities are included, excluding electric. Your electric bill is conveniently split between each roommate via a third-party company called Conservice. You will pay your electric bill through the resident portal.

Will you send me a bill for each installment?

We do not send any invoices, but for your convenience, you can use our online resident portal to check your balance at any time. The front page of your lease dictates exactly when each payments is due.

Can I sublet my room?

We unfortunately do not allow subletting; however, we do allow lease take overs. Please contact the leasing office to learn more about this process and how to complete it accurately.

Can additional furniture be brought into the apartment?

You are welcome to bring additional furniture with you, but don't forget that we fully furnish all of our apartments.

When can I move in?

Our Fall move in date is 8/20/2021. Feel free to inquire with our leasing office for immediate move in availability as well.

What if there is a maintenance issue?

Maintenance requests may be entered via the online Resident Portal or the via the Resident Portal app. You may also stop in or call the office. We also offer 24-hour emergency maintenance.

Renewal Questions

Can I request different roommates?

We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests. There is a fee associated with transferring apartments, however.

What is a "renewal?"

Are you loving it here and cannot imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!

If I renew, do I have to move out and then move back in?

When you renew and choose to stay in your current spot, no moving is required!

I'm graduating in December, can I still renew?

Contact the office for details on the options available to you.

I just moved in, is it too early to renew?

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

How do I renew my lease?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!